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Effective date: October 2025
Company: Fortapura Limited (Company No. 16771792)
Registered office: 4 Bourne Avenue, Bury St Edmunds, England, IP32 7AW
Email: info@fortapura.com
Website: www.fortapura.com
Governing law: England & Wales
By accessing or using our website or any Fortapura chatbot or related service (collectively, the “Services”), you agree to these Terms of Service (“Terms”). If you do not agree, please discontinue use immediately.
Fortapura Limited develops and provides AI-powered chatbots to assist roofing companies with customer enquiries and service management. Our Services are intended for business use only.
Fortapura may offer a one-month free trial of the chatbot platform to a limited number of customers (up to four). Unless cancelled at least 14 days before the end of the free trial, your subscription will automatically renew into a paid monthly plan at the agreed monthly price + VAT. We reserve the right to amend pricing or features with reasonable notice.
You must create an account to access certain features. You are responsible for safeguarding login credentials and for all activities under your account.
You may use the Services only for lawful business purposes and in compliance with our Acceptable Use Policy. You may not:
We aim for at least 99% uptime excluding scheduled maintenance. Fortapura is not liable for downtime caused by third-party providers (e.g. Render or OpenAI).
All intellectual property in our website, chatbot platform, AI models, software, and materials remains the property of Fortapura Limited or its licensors. You receive only a limited, non-exclusive licence to use the Services during your subscription.
We process data according to our Privacy Policy. Where you use our chatbots for your customers, you act as Data Controller and Fortapura acts as Data Processor under the UK GDPR and Data Protection Act 2018.
Subscription fees are due monthly in advance. Cancellations require at least 14 days’ written notice before the next billing date. Fees are non-refundable except where required by law.
The Services are provided “as is” and “as available.” Fortapura does not guarantee that the chatbot’s outputs will be error-free or suitable for every purpose.
To the extent permitted by law, Fortapura’s total liability shall not exceed the amount you paid in the preceding 12 months. We are not liable for indirect or consequential losses (including loss of profit, data, or goodwill).
You agree to indemnify Fortapura against any claim arising from your misuse of the Services or breach of these Terms.
We may suspend or terminate your account for breach of these Terms or non-payment. On termination, your right to use the Services immediately ends.
We may update these Terms periodically. Updates take effect when posted on our website.
These Terms are governed by the laws of England and Wales, and disputes shall be subject to the exclusive jurisdiction of its courts.
Effective date: October 2025
Data Controller: Fortapura Limited
Data Protection Contact: Hari Lally — info@fortapura.com
Address: 4 Bourne Avenue, Bury St Edmunds, England, IP32 7AW
This Privacy Policy explains how Fortapura Limited collects, uses, stores, and protects personal information obtained through our website (www.fortapura.com) and chatbot services.
Our website uses cookies for analytics, functionality, and performance. You can manage cookie preferences via your browser settings or a cookie-consent banner.
We only share data with trusted service providers that support our operations, such as Render (hosting infrastructure), OpenAI LLC (AI model processing), and payment processors (if applicable). All subprocessors are required to comply with the UK GDPR and maintain adequate security. We never sell or rent personal data.
Where data is transferred outside the UK or EEA (e.g. to the US), we ensure appropriate safeguards such as the UK Addendum to the EU Standard Contractual Clauses.
We retain personal data only as long as necessary for the purposes above or as required by law. After this period, data is securely deleted or anonymised.
We implement technical and organisational measures including encryption, access controls, secure cloud hosting, and staff training to protect your information.
Under the UK GDPR you have the right to access, correct, erase, restrict, or object to processing of your data, request portability, withdraw consent (where applicable), and lodge a complaint with the ICO (www.ico.org.uk). To exercise these rights, contact Hari Lally — info@fortapura.com.
Our Services are intended for business users and are not directed at individuals under 18.
We may update this Privacy Policy occasionally. The “Effective date” above will indicate the latest version.
For any questions about this Privacy Policy or our data practices, please contact:
Fortapura Limited
Attn: Data Protection Contact — Hari Lally
Email: info@fortapura.com
Address: 4 Bourne Avenue, Bury St Edmunds, England, IP32 7AW